Please read before opening your parcel
7-Day Damage & Defect Replacement
Replacement is available only for a wrong item, an item damaged at delivery, a missing item, or a verified manufacturing defect.
Record one complete parcel-opening video before breaking the seal.
The opening video is required as evidence for every replacement request.
Replacement is considered only when
- You received a product different from the one ordered.
- The product arrived visibly damaged.
- The product has a verified manufacturing defect.
- An item shown in the order is missing from the parcel.
Contact Raj Collection within 7 calendar days of delivery and provide your order number, registered name and phone number, the complete opening video, and clear photos of the issue.
Mandatory 360° parcel-opening video
Your video must:
- Start by showing all sides of the sealed parcel.
- Clearly show the shipping label and parcel seal.
- Continue through the complete opening process in one recording.
- Show every item inside and the condition of the affected product.
- Clearly show the damage, defect, wrong item, or missing item.
- Have no cuts, pauses, edits, filters, or joined clips.
A complete and clear video is required to verify a claim. If the video does not clearly show the sealed parcel, complete opening, product condition and reported issue, Raj Collection may be unable to verify and approve the replacement.
These reasons are not eligible for replacement
- “Aavadle nahi” (did not like it)
- Change of mind or personal preference
- “I expected something different”
- Slight colour difference caused by photography, lighting, or screen settings
- Slight difference in fabric feel or texture
- Natural weaving, dyeing, print or thread variations in products described as handmade or handloom
- Damage caused after delivery, misuse, washing, incorrect care, or normal wear and tear
Product condition
Keep the product unused, unworn, unwashed and unaltered. Original tags, packaging and accessories must remain intact. Products that are cut, stitched, fall/pico finished, stained, perfumed, washed or otherwise changed cannot be replaced.
How replacement works
- Contact Raj Collection within 7 days and share the required evidence.
- Raj Collection reviews the opening video, photos and order details.
- If the request is verified, return instructions are provided. Do not send the product before approval.
- Replacement is dispatched after the returned product is received and its condition is verified.
Where the same item is available, replacement will be made with that item. If it is unavailable, Raj Collection will contact the customer about the available resolution.
Need help?
Share your order number on WhatsApp or email support@rajcollection.in.
Last updated: 29 July 2026.
